How can we help you?

Account

Update contact details, check CRM number, resolve login issues & more.

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account.
  2. Enter OTP received on your mobile number/ email id
  3. Click on the ‘Account Overview’
  4. Check under the tab ‘My Product’
  5. CRM number is mentioned under the heading ‘Services’ & also this page gives a list of products enrolled.

  1. Login with the registered Mobile Number/Email id 
  2. Enter OTP and it will take you to your account. 
  3. In case you are unable to login, Remove the pop-up blockers of your browser 
  4. Recommended browsers are Google Chrome, Firefox, IE
  5. If you are unable to login to your account for any other reason, click here.

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account.
  2. Enter OTP received on your mobile number/email id

To Update Account Information:

  1. Click on “Account Information”
  2. Edit ‘First/Last Name’ to update Name

To Update Email Address:

  1. Click on “Account Information
  2. Click on option ‘Change Email’
  3. Enter new email address and click on ‘Request OTP’
  4. Enter the OTP received on your email ID to complete the update of email address

To Update Profile Information:

  1. Click on ‘Account Information’
  2. Click on option ‘Edit Profile Information’
  3. Update the information in respective fields and click on ‘Save’

To Update Child Information:

  1. Click on ‘Account Information’
  2. Click on option ‘Edit Baby Information’
  3. Update the information in respective fields and click on ‘Save’

To Update Mobile Number:

  1. Click on ‘Update Mobile Number’ 
  2. Enter your Mobile Number & Receive OTP
  3. Enter the OTP received to confirm the new mobile number

To Update Address:

  1. Click on ‘Address book’
  2. Choose the option ‘Change Billing Address’ or ‘Change Shipping Address’ whichever needs to be updated
  3. Edit the Address & Click on ‘Save Address’

To Add New Address:

  1. Click On ‘Update Address Book’
  2. Click on ‘Add New Address’
  3. Fill respective fields and Click on ‘Save Address’

*You can also click on the contact card displayed on the right side ‘Contact Information’ and update your contact details.

If you are unable to update your contact details, click here. Our representative will get in touch with you shortly.

  • All e-codes are sent via SMS and email to your registered mobile number/email id, immediately after enrolment.
  • All physical vouchers/gifts are handed over by the respective sales branch where you have enrolled.
  • If you haven’t received the codes,click here.

Payment & Storage

Know your plan and payment details, upcoming EMIs, storage plans, upgrade storage & more.

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account
  2. Enter OTP received on your mobile number/email id
  3. Click On ‘Account Overview’
  4. Click on ‘Services’ and choose the relevant CRM number/Product for which you wish to make the payment
  5. Click on the first tab ‘Storage & Payment’
  6. Select one of the options Annual Storage Plan/ One-time Storage Plan/ Lifetime Storage Plan
  7. Click on ‘Pay Now’, you will be redirected to payment gateway to make your payment.

Having issues making payment, click here

  1. Upgrade Storage Plan from Annual Storage Plan to 21 Years & Save Cost.
  2. To upgrade,  Click On ‘Account Overview’
  3. Click on ‘Services’ and choose relevant CRM number
  4. Click on the tab ‘Storage Plan & Payments’
  5. Choose ‘Upgrade to 21 Years’
  6. Click On ‘Pay Now’ and upon clicking, you will be redirected to payment gateway to complete your payment.

Having issues making payment, click here

  1. Gift your child & entire family a healthy future for a lifetime. 
  2. Choose Lifetime plan and store your baby's cord blood stem cells for over 75 years with LifeCell.
  3. To upgrade to Lifetime plan,  Click On ‘Account Overview’
  4. Click on ‘Services’ and choose relevant CRM number
  5. Click on the tab ‘Storage Plan & Payments.’
  6. Choose  ‘Upgrade To Lifetime’
  7. Click On ‘Pay Now’ and you will be redirected to payment gateway to complete your payment

Having issues making payment, click here

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account
  2. Enter OTP received on your mobile number/email id
  3. Click On ‘Account Overview’
  4. Click on ‘Services’ and choose relevant CRM number
  5. Click on the tab ‘Storage Plan & Payments.’
  6. If you are a private banking customer, click on the option ‘Upgrade to Community Banking’ to change to Community Banking

For any issues, click here.

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account
  2. Enter OTP received on your mobile number/email id
  3. Click on ‘Services’ and choose relevant CRM number
  4. Click on the option ‘Statement Of Accounts’ 
  5. Unpaid dues, if any, can be viewed under the section “Outstanding Balance.”
  6. You can pay instantly using the “Pay Now” option.
  7. In case, your account status shows “service suspended,” contact our customer service team to know the exact dues to be remitted. Our customer service team may ask you to pay the re-enrollment fee of Rs 5000/- to re-activate the account along with the dues.
  8. If the amount is paid successfully through the website, the payment will get updated in your ‘Statement Of Account’ after 24 hours.

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account
  2. Enter OTP received on your mobile number/email id
  3. Click on ‘Services’ and choose relevant CRM number
  4. Click on the tab ‘Statement Of Accounts’
  5. Section ‘Invoice’ shows billed items as per the plan chosen by you
  6. Section ‘Payments’ shows all remitted payments along with the remittance status
  7. Section ‘Future Dues’ shows all scheduled future payments, if any
  8. Please select the appropriate payment choice. Click on ‘Pay Now’ & you will be redirected to payment gateway to complete payment

Note: If the amount is paid successfully through the website, the payment will get updated in your ‘Statement Of Account’ after 24 hours.

For any discrepancy, click here.

  1. If the payment is made via website, then the payment receipt will be sent to your registered email ID within 24 Hrs.
  2. If the payment is made via payment link, the receipt shall be sent in 3 working days post successful realization to the registered email id.
  3. In the case of PDC (Post Dated Cheque), click on ‘Statement Of Accounts’ and check the section ‘Future Payments’ for details about the PDC. Upon realization, the payment will reflect under the section ‘Payments.’

For any discrepancy, click here.

You can opt to pay your storage fee using the below payment options.

  1. Online Payment:Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account
    1. Enter OTP received on your mobile number/email id
    2. Click On ‘Account Overview’
    3. Click on the relevant CRM number/Product for which you wish to make the payment
    4. Click on the first tab ‘Storage & Payment’
    5. Select one of the options Annual Storage Plan/One-time Storage Plan/Lifetime Storage Plan
    6. Click on ‘Pay Now’, you will be redirected to payment gateway to complete your payment.

  2. Web Payment: You can also make payment using online transfer.
    a. Add LifeCell International Pvt. Ltd as a beneficiary.
    b. LifeCell account details.
    Bank A/c : LIFECELL (LIFECELL followed by your CRM number)
    Bank A/c type: Current A/c
    IFSC Code: ICIC0000104

    Note: You can verify the account using the below-mentioned branch address: ICICI BANK LTD CMS 1ST FLOOR, EMPIRE COMPLEX, 414, S.B MARG, LOWER PAREL, MUMBAI 400 013

  3. Cheque: Write a Cheque in favor of ‘LifeCell International Private Limited – CRM No’ and courier it to the below-mentioned address.

    Debts Recovery Department
    M/s. LifeCell International (P) Ltd.,
    16/9, Vijayaraghava Road,
    Vijayaraghava Lane,
    T. Nagar,
    Chennai 600017.

  • If the payment is made via website, then the payment receipt will be sent to your registered email ID within 24 Hrs.
  • If the payment is made via payment link, the receipt shall be sent in 3 workings days post successful realization.
  • In the case of PDC (Post Dated Cheque), click on ‘Statement Of Accounts’ and check the section ‘Future Payments’ for details about the PDC. Upon realization, the payment will reflect under the section ‘Payments.’

  1. To stop your Cheque from presentation, please inform us 15 days prior to the realization of the Cheque. Current payment can be stopped from presentation only when alternative payment is received from your end.
  2. Mention the cheque number and amount to be stopped.
  3. If notification is received less than 15 days, Cheque presentation cannot be stopped and client needs to bear the bounce charges if applicable.
  4. All stopped PDCs will be discarded as per our policy.

To stop your PDC, click here.

Paramedic Service

Get details about paramedic service, provide feedback & more.

  1. Please call our toll free 1800 266 5533 minimum 4 hours before the delivery.
  2. LifeCell would arrange for a certified and trained paramedic for the collection of the Maternal Blood and Umbilical Cord Blood, and/or a certified service provider for transport of the Maternal Blood and Umbilical Cord Blood to LifeCell's Laboratory, provided however that the Client provides reasonable time to LifeCell for allowing the paramedic to reach the birthing centre i.e. not less than two hours prior to childbirth for a birthing centre located within 50 km radius of nearest LifeCell Service Center, and not less than 8 hours for further away locations.
  3. Keep the hospital/birthing doctor informed about stem cell collection enrolment with LifeCell.
  4. Kindly guide the paramedic with the correct location in order to have the sample collection done on time.
  5. Please ensure you carry the kit box before leaving for delivery.
  6. If the kit box is not received, please get in touch with us at 1800 266 5533 or connect with the branch where you enrolled or contact the sales representative.
  7. If you want paramedic service now, click here.

If you have any concerns about our paramedic or collection service, click here.

Sample Status / Retrieval

Check your child’s sample status & sample reports. Know the process for HLA typing & transplant related forms etc.

** All reports will be sent ONLY as soft copies to the registered email id

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account.
  2. Enter OTP received on your mobile number/ email id
  3. Click on “Account Overview”
  4. Click on “Services” to choose relevant CRM number
  5. Click on tab “Storage Status & Reports”
  6. Choose the option ‘Cord Blood’ to view reports of your baby. You can request an email of the report by clicking the ‘Email’ button.
  7. Choose the option ‘Maternal Blood’ to view reports of the mother. You can download or can request an email of the report by clicking the ‘Email’ button.
  8. Upon successful storage, report shall be sent to the registered email id.
  9. Check Preservation Status of the stored sample & view live temperatures etc. by clicking on “Storage Status & reports” and choose ‘Cord Blood’ section.

If unable to view your sample status, Click Here

** All reports will be sent ONLY as soft copies to the registered email id

  1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account.
  2. Enter OTP received on your mobile number/ email id
  3. Click on “Account Overview”
  4. Click on “Services” & choose relevant CRM number.
  5. Click on tab “Storage Status & Reports”
  6. Choose the option ‘Cord Blood’ to view reports of your baby. You can request an email of the report by clicking the ‘Email’ button.
  7. Choose the option ‘Maternal Blood’ to view reports of the mother. You can download or can request an email of the report by clicking the ‘Email’ button.
  8. Upon successful storage, report shall be sent to the registered email id.
  9. Check Preservation Status of the stored sample & view live temperatures etc. by clicking on “Storage Status & reports” and choose ‘Cord Blood’ section.

If unable to view your sample reports, Click Here

  1. Inform LifeCell to perform HLA Typing with a signed request form. The HLA typing for the Donor whose stem cells are stored with LifeCell is done by default. The HLA Typing for Recipient’s samples is done upon request. This test is either done with a third party laboratory or LifeCell can assist with the same
  2. Please access the HLA request form by logging to LifeCell web site & click on the option “Documents.”
  3. Choose HLA Typing Registration and enter the details
  4. Click ‘Submit.’
  5. If HLA Typing needs to done by LifeCell, it may take up to 15 to 20 days to provide the HLA typing report.
  6. The HLA typing report shall be shared to the client by our technical team along with required clarifications.
  7. If HLA Typing has to be done on a non-relative (Non-Direct family) member, then HLA typing shall be done at the cost of Rs 5000/- per person.
  8. In case HLA Match needs to be done between recipient and donor, high-resolution HLA report of the patient needs to be provided.
  9. For additional queries, Click Here

For sample retrieval, follow the below guidelines:

  • Submit a written request 15 days prior treatment along with Physician certification for stem cell therapy
  • Signed copy of below-mentioned forms to be submitted.
    1. Client request form for retrieval of specimen – Needs to be filled by the client.
    2. Client agreement and understanding - Needs to be filled by the client.
    3. Physician agreement- Needs to be filled by the transplant physician.
  • Along with these documents, a letter is required from the transplant physician on the Physician’s letterhead with the below-mentioned details.

    - Name of the patient
    - Age of the patient
    -Gender of the patient
    -Blood group
    -Name of the disease
    -Expected date of transfusion
    -Transplantation protocol
    -Diagnosis report 
    -Hemoglobinopathy report of the donor
     
  • LifeCell will verify the submitted documents along with the diagnostics report and other supporting documents.
  • LifeCell technical team will connect for further proceedings.
  • For transplant done overseas, a caution deposit of Rs 25,000/- will have to be paid. This amount is refunded upon receiving the empty dry shipper intact. Dry shipper declaration form needs to be submitted.
  • Our technical team will be coordinating at each step of the process.

Still have queries, Click Here

Referral

Refer your expectant friends and relatives & reap benefits!

  1. Share your friends and relatives contact details with our sales representative while enrolling.
  2. You may also receive a feedback form post your enrollment, you can refer your friends and relatives by providing a few basic details.
  3. Refer using the link through all our promotional emails being sent

Click on the below-mentioned link to know current month offers.

https://www.lifecell.in/referral-benefits

  1. Once your referred friend/relative enrols successfully with LifeCell, you will receive an email on your registered email id. You will have to update the details using the link given.
  2. The referral benefits shall be processed within 3 working days upon receipt of complete details requested.
  3. The given link shall redirect you to LifeCell home page, where you will have to login to your account using registered email id / mobile number.
  4. Enter the OTP received and fill the details.
  5. If you get an error message while updating the referral details, click here.

Diagnostics

Know more about LifeCell Diagnostic Tests & collection procedure here.

Visit https://www.lifecell.in/diagnostics/newborn-screening

What happens when you Enrol for Newborn Screening with us?

  1. Enrol for the service with LifeCell and receive the collection kit.
  2. Our paramedic will safely collect the blood sample from the baby.
  3. The sample is examined using an advanced 2-step testing process.
  4. Test reports shall be provided in a TAT of 24 hrs from receipt of sample at LifeCell facility.
  5. The test reports shall be available on our website, click https://www.lifecell.in/diagnostics/access-report.
  6. Login using CRM and the password would be your registered email id/mobile number.
  7. All newborn screening reports are available only as a soft copy.

Do’s:

Follow the below steps to collect the blood sample.

  1. Ensure that the heel is warmed by brisk rubbing.
  2. Cleanse and dry the surface [L1] of the heel.
  3. Squeeze the skin taut.
  4. Puncher firmly using lancet, only in shaded area. (fig 1)
  5. Wipe away the first blood drop.
  6. Touch the circle on the card to the hanging second drop.
  7. Blood has to soak through to the back of the filter paper.
  8. Repeat from step 6 for remaining circles.
  9. Air dry by hanging the card with a clip / keeping on a clean flat and sterile surface.

Don’ts

  1. Do not absorb the second drop in the same circle after absorbing the first drop.
  2. Do not stack the filter papers in a way that the blood samples touch those of the filter papers.
  3. Do not dry directly under the sun/ by using any instruments.
  4. Do not send the sample without filling the forms or without your consent. This may cause delay in processing of the sample as our team shall be coordinating for the details before processing the sample.

Follow the below steps and guidelines for urine sample collection.

  1. Hold the filter paper close to the genital area until baby passes urine directly on it. (Fig 1) This may require some patience on your part or you may first collect urine sample in a sterile container and then dip the filter papers in it. (Fig 2)
  2. Sample drying – Air dry the filter papers by holding it in hand or hanging with a clip for 5 to 10 minutes.
  3. Keep the filter papers in plastic bag, close it tightly.
  4. Keep it in a self-addressed envelope along with filled form and send.[L2]

Don’ts

  1. Do not touch the filter papers or keep them away from any surface which may be contaminated.
  2. Do not stack the filter paper in a way that they touch each other.
  3. Do not dry under direct sunlight or using any instruments.
  4. Do not send the sample without filling the forms or without your consent. This may cause delay in processing of the sample as our team shall be coordinating for the details before processing the sample.

  1. Once the report is ready, you will receive an email with the soft copy of the report as an attachment
  2. The report is also available in our website
  3. The email will have the login credentials to access this report from our website, click https://www.lifecell.in/diagnostics/access-report.
  4. Login using CRM and the password is your registered email id/mobile number.
  5. All newborn screening reports will be available only as soft copy.

** Ensure POP-Ups are enabled

  1. Once the report is ready, you will receive an email with the soft copy of the report as an attachment.
  2. The report is also available in our website.
  3. The email will have the login credentials to access this report from our website.Click https://www.lifecell.in/diagnostics/access-report.
  4. Login using CRM and the password is your registered email id/mobile number.
  5. All prenatal screening reports will be available only as soft copy.

** Ensure POP-Ups are enabled

  1. Once the report is ready, you will receive an email with the soft copy of the report as an attachment
  2. The report is also available in our website
  3. The email will have the login credentials to access this report from our website, click https://www.lifecell.in/diagnostics/access-report.
  4. Login using CRM and the password is your registered email id/mobile number.
  5. All newborn screening reports will be available only as soft copy.

** Ensure POP-Ups are enabled